Customer Services

This unit is responsible for ongoing support and management of implemented solutions. They ensure that the right resources are brought to bear when any issues arise.

Each pancredit client receives a Customer Support Charter which details the service level expectations and pre-requisites for support. Different levels of support, including 24*7 and operational support, are available.

• Account Management
  As soon as an implementation has gone live, customers are assigned a pancredit Account Manager. This provides you with a consistent contact point within pancredit.
• Customer Helpdesk
  Our front line helpdesk is staffed by experienced helpdesk professionals. They act as a focal point for all system related client enquiries and are responsible for co-ordinating activities to ensure that the client's issue is resolved in a timely manner.
• User Group
  All customers are members of the pancredit User Group. Typically two formal 'all customer' meetings are held per year with a number of sector or topic-specific meetings on an ad hoc basis. In addition, Product Forums enable customers to have input into the future development of the product and to share development costs. A customer representative chairs the User Group.