Carlyle Finance implements pancredit credit system

Carlyle Finance, one of the UK’s leading motor finance providers, has implemented a modern credit instalment system from pancredit to improve administrative efficiency and customer service across its network Business Centres and supporting motor dealerships.

Benefits include:

• Motor proposal forms completed 70% quicker than when using previous systems
• Improved functionality for motor dealers to input customer information easily
• Bespoke screens for dealerships, with personalised content
• New products can be introduced quickly to keep up with interest rate changes and competitor offerings

Introduction

Carlyle Finance is one of the leading independent motor finance providers in the UK. With more than 30 years experience of the motor finance market, the company offers finance plans through a network of new and used motor dealerships.

Challenge

Carlyle Finance operates a network of business centres which offers support for UK motor dealerships. Carlyle Finance realised that dealers across the country wanted to improve their customer service, including the length of time to process a motor proposal form.

This case study reviews the challenge Carlyle Finance faced, the proposed solution, hurdles crossed and key benefits seen.

For complete case study please click here (pdf)